There was a temporary interruption in call processing on the Connect2 Primary node starting at 3:27pm ET. No new calls were being processed during this period, and most new calls and customer devices were automatically redirected to the backup node for continued call processing.
To address the issue, a process restart was performed on the Primary node at 3:44pm, and it became functional again at 3:46pm. Currently, our team is monitoring the Primary node to ensure that there are no further issues.