Identified - We have identified an issue with call and notification delivery to the VoiceONE Connect app on certain builds of Android. We believe this to be related to a recent Android OS security update and our developers are working on a resolution.
Dec 9, 08:00 EST

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Accent is committed to providing an exceptional customer experience and industry leading services uptime.  The information provided on this page provides a status of all Accent cloud calling, application, collaboration, and other services.  Check back here anytime to view the most current status of the Accent's infrastructure and services or click the subscribe link at the top of the page to be notified of incidents.

VoiceONE Cloud Network Operational
Columbus, OH Operational
Chicago, IL Operational
Minneapolis, MN Operational
Atlanta, GA Operational
Miami, FL Operational
Dallas, TX Operational
Los Angeles, CA Operational
San Francisco, CA Operational
Seattle, WA Operational
Newark, NJ Operational
VoiceONE Connect Degraded Performance
Connect Desktop/Web App Operational
Connect Mobile App Degraded Performance
Team Collaboration Services Operational
Team Conferencing Services Operational
VoiceONE Meetings Operational
Video & Web Services ? Operational
Dial-In Voice Services Operational
VoiceONE Contact Center Operational
Contact Center Services Operational
Call Recording Services Operational
SIP Trunking Telephony Gateways Operational
Gateway 1 ? Operational
Gateway 2 ? Operational
SMS Services Operational
SMS Gateway ? Operational
SMS API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 13, 2021

No incidents reported today.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021
Resolved - This incident has been resolved.
Mar 31, 16:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 13:38 EDT
Update - We are continuing to work on a fix for this issue.
Mar 31, 12:52 EDT
Update - Affected customers will be contacted by our support team to perform a phone reboot and force a re-provision of phones impacted.
Mar 31, 12:51 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 12:42 EDT
Investigating - A problem related to SRV records with a DNS provider utilized for phone registration was identified and is impacting phone registrations.
Mar 31, 08:30 EDT
Mar 30, 2021

No incidents reported.