Inbound and Outbound Termination issues
Incident Report for Accent
Resolved
This incident has been resolved.
Posted Oct 22, 2021 - 17:40 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2021 - 16:22 EDT
Identified
An issue with inbound and outbound calling has been identified with our upstream provider. They are in process of resolving the issue globally. Call processing for new inbound and outbound calls stopped during the short outage. Call processing has resumed and we are currently awaiting additional information.
Posted Oct 22, 2021 - 14:15 EDT
This incident affected: SIP Trunking Telephony Gateways (Gateway 1, Gateway 2).