Phone Registration

Incident Report for Accent

Resolved

This incident has been resolved.

Posted Mar 31, 2021 - 16:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 31, 2021 - 13:38 EDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 31, 2021 - 12:52 EDT

Update

Affected customers will be contacted by our support team to perform a phone reboot and force a re-provision of phones impacted.

Posted Mar 31, 2021 - 12:51 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 31, 2021 - 12:42 EDT

Investigating

A problem related to SRV records with a DNS provider utilized for phone registration was identified and is impacting phone registrations.

Posted Mar 31, 2021 - 08:30 EDT

This incident affected: Accent Cloud Network (Chicago, IL).