All Systems Operational

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Accent is committed to providing an exceptional customer experience and industry leading services uptime.  The information provided on this page provides a status of all Accent cloud calling, application, collaboration, and other services.  Check back here anytime to view the most current status of the Accent's infrastructure and services or click the subscribe link at the top of the page to be notified of incidents.

Accent Cloud Network Operational
Columbus, OH Operational
Chicago, IL Operational
Minneapolis, MN Operational
Atlanta, GA Operational
Miami, FL Operational
Dallas, TX Operational
Los Angeles, CA Operational
San Francisco, CA Operational
Seattle, WA Operational
Newark, NJ Operational
Accent Desktop & Accent Connect Apps Operational
Connect Desktop/Web App Operational
Connect Mobile App Operational
Team Collaboration Services Operational
Team Conferencing Services Operational
Accent Meetings Operational
Video & Web Services ? Operational
Dial-In Voice Services Operational
Accent Cloud Contact Center Operational
Contact Center Services Operational
Call Recording Services Operational
SIP Trunking Telephony Gateways Operational
Gateway 1 ? Operational
Gateway 2 ? Operational
SMS Services Operational
SMS Gateway ? Operational
SMS API Operational
CloudFax Operational
Portal Operational
Inbound Faxing Operational
Outbound Faxing Operational
Legacy Efax Operational
Email to Fax Operational
MS Teams Connector Operational
Registrations ? Operational
Inbound Calling Operational
Outbound Calling Operational
SIP Trunking ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Connect1 Service Instability & Planned Migration
Resolved - This incident has been resolved.
Jun 3, 14:56 EDT
Monitoring - The migration of the Connect1 primary node has been successfully completed. All services have been restored, and the platform is now operating on the new host.

We are actively monitoring system performance and expect stability to be fully restored. If you experience any issues, please contact our support team.

Thank you for your patience during this process.
Jun 3, 03:15 EDT
Identified - We are currently experiencing intermittent service interruptions impacting customers with services on the Connect1 primary node, caused by hardware instability on the current host. When these events occur, active calls may drop and services can become temporarily unavailable until the node recovers.

To restore full service reliability, we will be migrating the Connect1 primary node to a new host during the following emergency maintenance window:

Emergency Scheduled Maintenance
Tuesday, June 3, 2025
2:00 AM – 5:00 AM EDT

Expected Impact:
During this maintenance window, services will fail over to a backup node for continued processing. A brief disruption may occur during failover, but overall downtime is expected to be minimal while the migration completes.

We appreciate your continued patience and understanding as we take proactive steps to improve the reliability of your service.
Jun 2, 11:42 EDT
Jun 2, 2025
Jun 1, 2025

No incidents reported.

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