All Systems Operational

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Accent is committed to providing an exceptional customer experience and industry leading services uptime.  The information provided on this page provides a status of all Accent cloud calling, application, collaboration, and other services.  Check back here anytime to view the most current status of the Accent's infrastructure and services or click the subscribe link at the top of the page to be notified of incidents.

Accent Cloud Network Operational
Columbus, OH Operational
Chicago, IL Operational
Minneapolis, MN Operational
Atlanta, GA Operational
Miami, FL Operational
Dallas, TX Operational
Los Angeles, CA Operational
San Francisco, CA Operational
Seattle, WA Operational
Newark, NJ Operational
Accent Desktop & Accent Connect Apps Operational
Connect Desktop/Web App Operational
Connect Mobile App Operational
Team Collaboration Services Operational
Team Conferencing Services Operational
Accent Meetings Operational
Video & Web Services ? Operational
Dial-In Voice Services Operational
Accent Cloud Contact Center Operational
Contact Center Services Operational
Call Recording Services Operational
SIP Trunking Telephony Gateways Operational
Gateway 1 ? Operational
Gateway 2 ? Operational
SMS Services Operational
SMS Gateway ? Operational
SMS API Operational
CloudFax Operational
Portal Operational
Inbound Faxing Operational
Outbound Faxing Operational
Legacy Efax Operational
Email to Fax Operational
MS Teams Connector Operational
Registrations ? Operational
Inbound Calling Operational
Outbound Calling Operational
SIP Trunking ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Resolved - We are pleased to report that all services have been performing as expected over the last few hours. Our partner Data Center network team identified the issue as failed switching hardware. The required repairs have been completed, and we can confirm that all services are now operating optimally. We appreciate your patience during this period and apologize for any inconvenience this may have caused.
May 9, 20:12 EDT
Monitoring - We are failing traffic back to the primary nodes. We are still investigating the overall issue with the data center but all systems are showing good connectivity from multiple monitoring endpoints. We'll continue to update this thread with any additional information received and continue to monitor for any additional issues.
May 9, 12:53 EDT
Update - We are seeing connectivity issues between multiple ISP's and the data center. We will be failing over traffic for now to the backup site for Connect1 and Connect2 customers while we continue to investigate the specific issue to the Chicago Data Center.
May 9, 12:24 EDT
Investigating - We are investigating issues with services hosted out of our Chicago Data Center. This currently includes the primary nodes of Connect1 and Connect2. Customers are experiencing issues making and receiving calls to that site. We'll post more information as soon as possible.
May 9, 12:13 EDT
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.